fp Return policies - Riobec

Our Return Policy: We are unable to cancel the shipment of your products once you have received an email from us confirming your order. However, if you are not satisfied with the products ordered after receiving them, for any reason whatsoever (e.g. if the color or size does not suit you), and if you want to return the products and get a refund or replacement, you have a period of 60 days from the date of your purchase of the products to do this, provided that we receive the products at our distribution center within the prescribed time. All returned items must be unworn, in their original packaging and in a condition for sale. We will refund the total amount you paid for the returned products, minus the voucher costs shipping prepaid which will be emailed to you to return your item to us. We may apply a deduction to the amount reimbursed in the event of loss of value of the products if you handle them unnecessarily, beyond what is necessary to determine their nature and characteristics. We reserve the right to refuse a return if we judge that the item does not meet our criteria for goods in re-sale condition. 

You have the choice of receiving your refund by the initial payment method or in the form of a replacement.

Please note that you will be required to bear the cost of returning any product to RIOBEC, unless the product in question is defective. In this case, we can provide you with a postage-paid postal label. All returns should be sent to the specified distribution center, which is the location from which your products were shipped to you.

Please note that, in order for us to be able to process your return, we must receive the items within the prescribed 60 day period. You must therefore take into account the time necessary for the transporter to send your articles to our distribution center.

For additional information on returns, including the process to cancel your order and return your products, please contact us at web@riobec.ca.

Your Legal Rights: Please note that our Return Policy is in addition to your legal right to cancel your entire order under the laws applicable in your jurisdiction. You must return all items of the canceled order to us within the prescribed period from the date on which you informed us of your wish to cancel your order. We will refund the total amount you paid for your order within the prescribed time from the date we receive the returned products. We may apply a deduction to the amount reimbursed in the event of loss of value of the products if you handle them unnecessarily, beyond what is necessary to determine their nature and characteristics.

For further information on this right and on the model cancellation form, please contact us. 

Thank you for your registration !