fp Terms and conditions - Riobec
shipping icon

pickup icon

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS OF USE (THE "GENERAL CONDITIONS").

We recommend that you print or save a copy of these Terms and Conditions for future reference.

1. GENERAL

Thank you for visiting the RIOBEC.CA site ("Website"). These General Conditions apply to your use of this Website and to all purchases of products on this Website.

This Website is operated by RIOBEC., A company incorporated under the laws of Quebec (Canada), whose head office is located at 540 Boulevard Saint-Joseph, Gatineau, QC J8Y 4A3, and whose telephone number is (819) 770 -5503.

The terms "RIOBEC", "we", "us" and "our" used in the context of these General Conditions mean Riobec. The terms "you", "your" and "your" used in connection with these Terms of Use mean any person or entity seeking, using or purchasing products on or through this Website.

This Website and its Content (as defined below) are intended for your personal, non-commercial use only. Any use of this Website or its Content for purposes other than personal or non-commercial purposes is prohibited.

2. GUIDING PROVISIONS

These Terms and Conditions are subject to change from time to time and without notice to you. The most recent version of these Terms and Conditions will be posted on the Website, and you should always review these Terms and Conditions before using the Website to ensure that you understand the terms currently in effect and under which you are authorized to access this Website. If for any reason you cannot access these Terms and Conditions online, we can provide you with a copy of the latest version of the Terms and Conditions by email if you ask us to. Please send us an email to the following address: d.renaud@riobec.ca.

YOUR CONTINUED USE OF THE SITE AFTER THE PUBLICATION OF ANY REVISION WILL BE CONSIDERED AS YOUR ACCEPTANCE OF THE MODIFIED CONDITIONS. However, if you place an order through this Website, the General Conditions applicable to the order in question will be the General Conditions in force on the date of placing your order.

3. FULL AGREEMENT

These Terms and Conditions (along with our Privacy Policy and all other terms on the Website) constitute the entire agreement between you and us regarding the use of this Website and any product you purchase on or through this Website, and, except where otherwise indicated by law, no certificate, declaration or inducement, in oral or written form, not appearing in these General Conditions may be enforceable for us or for you. No additional or different conditions will impose any obligation on us, except in the event of a specific written agreement to this effect by a representative of Riobec. No other representative has authority to derogate from these General Conditions or to make modifications or additions to them. Before using this Website, please read all the documents cited carefully. Nothing in this paragraph can limit or void liability for fraudulent misrepresentation.

4. MINORS

This Website is not intended for children or minors under the age of 18 if they have not obtained permission from a parent or guardian. You must be at least 18 years of age to make a purchase on this Website.

5. GENERAL INFORMATION FOR ORDERS

It is possible to place orders on this Website. By placing an order with us, you (i) agree to purchase the products in compliance with these General Conditions, (ii) certify that you are at least 18 years old, (iii) certify that all the information you provide to us of the order in question are accurate and truthful, and (iv) attest that you are an authorized user of the payment method indicated.

Our order process allows you to verify your order and correct any errors before sending it to us. Please take the time to review and verify your order at each stage of the ordering process.

An order is placed as soon as you click the "Pay Now" button on the "Review Order" page during the ordering process. When you click on the "Pay Now" button, your order is sent to us. When we receive your order, an automated confirmation of receipt is sent to the email address you provided during the ordering process. This email will include your order number and details about your purchase. A legal contract is then concluded for the sale and purchase of the products.

When you send us your order, we may carry out certain checks before processing the order. This may include, but is not limited to, the verification of your personal data (such as your address) and your payment data. By placing your order, you indicate your agreement in the matter.

6. PRICES AND FEES

The prices of the products displayed on the Website do not include the applicable taxes in force on the date in question. Shipping costs may be imposed on your order and, in such a case, they will be indicated to you before your payment. All other fees applicable to your order will also be displayed before your payment.

We accept several payment methods. We currently accept Visa, MasterCard, American Express, and Paypal.

The prices and products displayed on the Website may be modified and we reserve the right to modify them at any time and without notice to you, provided however that, if you place an order for products on this Website, the The price you pay for the products will be the price displayed at the time of placing your order. The prices displayed on the Website are valid only at the time they are displayed.

Prices and promotions displayed online may differ from prices and promotions displayed in store. 

Although the Website has been created with care, it may happen that the pricing information on the Website is incorrect. We are under no obligation to supply you with products for which we have made a pricing error if that pricing error is obvious and easily recognizable. We reserve the right to cancel an order on which there is a pricing error.

Price policy on promotional items: 

If you place an order and an item is put on promotion within 7 days of the date of your purchase, you can contact us for a refund equivalent to the difference between the price on your order and the price displayed in line. Please note that no adjustment will be made if your order was placed more than 7 days before the promotion date. 

7. RIOBEC'S RIGHT TO REFUSE AN ORDER AND TO MODIFY OR CANCEL A PURCHASE

We reserve the right to modify or cancel any order to the extent permitted by applicable laws, in particular when:

  • the product (s) are not available or are out of stock;
  • we are led to believe that you are buying the product for resale (you are not an ordinary consumer, but a reseller);
  • your billing information is incorrect or cannot be verified;
  • your payment has not been confirmed or authorized by our automated payment confirmation service;
  • the price displayed for the product (s) was incorrect and the pricing error was obvious and easily recognizable; or
  • we were unable to deliver to the address you provided.
8. SHIPMENTS, DELIVERIES AND RETURNS

We ship your orders Monday through Friday. Generally, we will ship your order within 24 to 48 business hours. However, there may be a delay of a few days between receiving your order and shipping it depending on the volume of orders received and the availability of our products. If we anticipate an unusual delay in shipping your order, an estimated shipping date will be emailed to you.

Please note that shipping dates, delivery dates and processing times for returns and refunds are estimates only and are not guaranteed. However, we will deliver your products and process returns and refunds within the time limits imposed by law, unless prevented for reasons beyond our control. Risk of loss of products ordered on this Website passes to you upon delivery of the products. We now offer FIXED delivery rates across Canada based on your delivery address. Certain regions of Quebec are eligible for FREE shipping on orders of $200.00 or more. Certain products of non-standard types or dimensions are subject to special transport costs and are not part of our flat rate delivery offer. Go to the payment page to obtain an estimate of the delivery costs. 

Our Return Policy:

We are unable to cancel the shipment of your products once they have been dispatched. However, if you are not satisfied with the ordered products after receiving them, for any reason (Ex .: if the color or size does not suit you), and if you want to return the products and get a refund or a replacement, you have 30 days from the date of delivery of your products. All returned items must be unused, in their original packaging and in a condition suitable for resale. You can submit your return request using our portal `` Return / exchange request ''. Once your request is approved, a Purolator prepaid packing slip will be emailed to you. All you have to do is print it out and affix it to your box. You can then drop off the package at the Purolator depot closest to you.

 

We will bear the cost of returns for the following situations: 

  • If there is any error in your order.
  • If you received a defective item.
  • If you wish to proceed to an exchange of size on an order of boots or shoes (For the first exchange only).

You will be charged a return fee of $ 15.00 per package for the following situations: 

  • You want to return a non-defective item and get a refund. In such a case, we will deduct these charges from your refund. 
  • You wish to exchange sizes on any item other than boots or shoes. 
  • You wish to proceed with a second size exchange on an order for boots or shoes (The cost of returning the first size exchange is at our expense). In such a case, you will need to pay these charges before we ship your replacement. 

     

    **Please note that our 1st free exchange offer may NOT BE APPLICABLE for shipments from certain remote areas**

    We will refund you the full amount you paid for the returned products, less the shipping costs of the original order, less the shipping costs of the voucher. shipping prepaid which will be sent to you according to the reason for your return. 

    We may apply a deduction from the refunded amount in the event of loss in value of the products if you handle them unnecessarily, beyond what is necessary to determine their nature and characteristics. We reserve the right to refuse a return if we determine that the item does not meet our criteria for re-sellable merchandise. 

    If you return an item to us that is not in NEW condition and does not meet our policies, you will be responsible for paying the freight charges to get your item back. 

    You have the choice of receiving your refund by the initial payment method or in the form of a replacement.

    All returns must be sent to the indicated distribution center, which is the site from which your products were sent to you.

    Please note that, in order for us to be able to process your return, we must receive the items within the prescribed 60 day period. You must therefore take into account the time necessary for the transporter to send your articles to our distribution center.

    For more information on returns, please contact us at web@riobec.ca.

    Your Legal Rights: Please note that our Return Policy is in addition to your legal right to cancel your entire order under the laws applicable in your jurisdiction. You must return all items of the canceled order to us within the prescribed period from the date on which you informed us of your wish to cancel your order. We will refund the total amount you paid for your order within the prescribed time from the date we receive the returned products. We may apply a deduction to the amount reimbursed in the event of loss of value of the products if you handle them unnecessarily, beyond what is necessary to determine their nature and characteristics.

    For further information on this right and on the model cancellation form, please contact us. 

    9. WARRANTY FOR DEFECTIVE PRODUCTS

    If the product (s) you have purchased are damaged or have other material or manufacturing defects, please contact us by phone or email. Please note that this warranty does not apply to normal wear and tear, intentional damage, abnormal storage, alteration, repair, improper use, or improper or unreasonable use. Regarding defective products, we have the choice to offer you a refund, to repair defective products or to send you replacement products free of charge.

    If you have a good faith belief that the RIOBEC shoes you have purchased are defective in materials and workmanship within 6 months from the date of purchase, please email customer service at RIOBEC at web@riobec.ca indicating the following information: (a) order number (in the subject line), (b) concise description of the problem, (c) product photographs, (d) address of delivery for repaired or replacement products, and (e) proof of purchase (required). Most of our boots and shoes are guaranteed against manufacturing defects for a period of 6 MONTHS. 

    If you purchased the products directly from a retailer, please contact them for more specific information on the guarantees they can offer you.

    Please note that our warranty for defective products is not a substitute for the rights you have under the laws applicable in your jurisdiction, or the rights you have under these laws.

    10. REMINDERS

    You agree to cooperate fully with us and to provide us with your assistance, to the extent reasonable, if we are required to recall products, exclusively at the expense of RIOBEC. Please let us know if you know or suspect that there is a possibility that products may be recalled.

    11. INTELLECTUAL PROPERTY RIGHTS: CONTENT

    Unless otherwise indicated, the Website, its characteristics, its functionalities, and all the materials, in particular, without being limited to, images, text, graphics, logos, descriptions, data, illustrations, designs, icons, photographs, video clips, sounds, files, presentations and their associated goodwill, software, specifications, advertisements, titles, names, Content generated by user (as defined below) and all other materials included in or displayed on the Website (collectively referred to as "Content") are protected by copyright and / or database rights and / or all other intellectual property rights in force in Canada, and belong to, are controlled and / or granted under license by RIOBEC, and each of their subsidiaries, divisions, branches, affiliated companies or ay companies ant the same owners or subject to the same control (collectively referred to as "SUBSIDIARIES RIOBEC").

    "RIOBEC", "Respect for Work", "La Botte des Bottes" and all the designations, logos, product and service names, designs and slogans are community trademarks or registered trademarks belonging to to FILIALES RIOBEC or its affiliated companies or licensors. It is forbidden to use these brands without first obtaining the authorization of FILIALES RIOBEC in writing. Other trademarks, product names, company names, logos, service marks, trade names and other designations mentioned, displayed, cited or otherwise indicated on the Website are presented for information purposes only and belong to their owners. respective.

    Unless authorized by the laws in force or within the framework of an authorization expressly granted by RIOBEC, you are prohibited from using, reproducing or copying (in particular on any medium, by electronic means, so temporary or accessory in the context of another use), to publish, to divert, to extract, to reuse, to transmit, to distribute, to display, to modify, to execute, to download, to grant in within the framework of a license, to exploit by drawing derivative works, to carry out a reverse-engineering operation, to use by the technique of "framing", to transfer, to sell or to participate in the sale, or exploit in any way, in whole or in part, the Content, the Website or any related software.

    You hereby receive a non-exclusive, limited and revocable license to view the Content on the Website, but only when you access the Website. No right, title or interest in any downloaded hardware or software is transferred to you following a download or a copy.

    The Content may contain omissions, errors, and may not be up to date. The Content is presented for illustrative purposes only and RIOBEC is under no obligation to update the Content. RIOBEC may, in its sole discretion, change, delete, update, modify or otherwise alter the Content at any time without giving you notice.

    The images of the products appearing on the site are presented for illustration purposes only. Although we take all possible measures to display colors accurately, we cannot guarantee that the color display on your computer exactly matches the actual colors of the products. Your products and the packaging of your products may be different from the images on our Website.

    12. CONTENT GENERATED BY THE USER

    For the purposes of their use in this section, (i) the term “User-generated content” means Comments (as defined below), messages (including emails), data, information, text, music, sounds, photos, graphics, images, designs, icons, video or audio clips, files and any other material or content, (ii) the term "Comments" means comments, remarks, suggestions, criticisms, ideas, proposals and questions, and (iii) the term "Interactive Areas" means forums, blogs, chat rooms, bulletin boards and other interactive areas where you or other users of the Website may post Comments, content, messages, materials, or other items on the Website.

    IN GENERAL

    By posting, distributing, sending or displaying User Generated Content on the Website, you:

    • grant RIOBEC a non-exclusive, royalty-free, perpetual, transferable, irrevocable, fully paid, worldwide right that may be subject to sub-licenses to use, copy, reproduce, modify, adapt, translate, distribute, publish, create derivative works, display, perform, or otherwise disclose or integrate with other works, User-Generated Content, for any purpose and to the extent permitted by applicable law;
    • grant RIOBEC the right to use your name in connection with this User-Generated Content, subject to the provisions of RIOBEC's Privacy Policy;
    • declare and guarantee that:
      • you own and control all property rights relating to User Generated Content that you post or otherwise distribute, or you have the legitimate right to post and distribute User Generated Content on or through this Website ;
      • this User Generated Content is truthful, accurate, complete, not misleading and does not violate or violate applicable laws or regulations; and
      • the use, publication and display of this User Generated Content does not constitute a violation of these Terms and Conditions, and does not and cannot violate the rights of, or infringe upon, another person or entity; finally you
    • grant RIOBEC the right to prosecute, with any competent body, any person or entity violating the rights of RIOBEC or your rights under the law applicable to User-generated Content.

    The User Generated Content that you send is considered non-confidential and RIOBEC has no obligation to treat this User Generated Content as constituting inside information. Without limiting the foregoing statements, RIOBEC reserves the right to use User-Generated Content in any way it deems appropriate, including, without limitation, deleting, rejecting or refusing to post it. RIOBEC is under no obligation to pay you for or attribute paternity to User-Generated Content. However, if, under applicable law, it is determined that you retain moral rights with respect to User Generated Content that you have posted on the Website, you agree to:

    • not require that personally identifiable information be used in connection with User Generated Content;
    • not oppose any action by RIOBEC aimed at the publication, use, modification or deletion of User-Generated Content; and
    • opt out or not claim or claim to have moral rights in respect of User Generated Content, to the extent permitted by applicable law.
    INTERACTIVE AREAS

    The Website may contain Interactive Zones. If RIOBEC plans to use such Interactive Zones, you are exclusively responsible for the use you make of these Interactive Zones, at your own risk. By way of example, without however imposing any limitation, you agree, when you use an Interactive Zone, not to post, upload, transmit, distribute, store, create or publish in any other way the following elements :

    • sexually explicit, violent, disparaging, unlawful, defamatory, slanderous, obscene, pornographic, indecent, lewd material constituting harassment, threat or invasion of privacy or advertising rights of a third party, abusive, rude, fraudulent or otherwise objectionable;
    • materials promoting drug addiction, tobacco use or firearms;
    • materials constituting an incitement to hatred, encouraging or providing instructions for committing an offense, violating the rights of an individual or a group, making liable to prosecution or violating any law or regulation applicable at local, state level, national or international;
    • materials constituting an infringement of a patent, trademark, industrial secret, copyright or other intellectual or other property rights belonging to a third party;
    • materials using the names or portraits of individuals, living or deceased, or their property, without having previously obtained their express authorization in writing, or posing as an individual, an entity or otherwise constituting a false representation of your affiliation to that person or entity;
    • advertising messages or links to other commercial sites;
    • names, postal addresses, telephone or fax numbers, email addresses, driver's licenses, social security numbers, national identity, passport and bank card numbers, or any other personally identifiable information a user or any other third party;
    • viruses, corrupted data, or other harmful, disruptive, or destructive files;
    • materials unrelated to the subject matter of the Interactive Zones on which they are posted;
    • materials communicating messages incompatible with the reputation of RIOBEC or otherwise constituting a violation of these General Conditions; and
    • materials which, at the sole discretion of RIOBEC, are objectionable, or which may expose RIOBEC, yourself or other users of the Website, to damage, prosecution or any other liability.

    As far as possible under applicable law, RIOBEC declines any responsibility with regard to the User-generated Content which you post, publish, post or download beforehand, or in the event of loss or damage which results from this, and RIOBEC declines all responsibility if you encounter errors, faults, defamatory messages, slander, omissions, false statements, obscenities, pornographic material, profanity, racial or sexist insults, or any other content posted, published , posted or downloaded upstream and constituting a violation of these General Conditions. RIOBEC, which is only the supplier of the Interactive Zones, insofar as the law authorizes, declines any responsibility with regard to the declarations, assertions and User-generated Content that its users provide on this Site Web. RIOBEC has no legal or contractual obligation to control, modify or monitor User-Generated Content posted, published, displayed or downloaded upstream on the Interactive Zones, and does not make any commitment in the matter. However, RIOBEC reserves the possibility and the right, in its sole discretion, to delete or modify any User Generated Content posted or stored on this Website, without notice and for any reason whatsoever.

    Any use of the Website, including Interactive Zones, constituting a violation of these General Conditions, may result in the cancellation or suspension of your permission to use the Website.

    COMMENTS

    You agree that the Comments you post on this Website will not infringe the rights of third parties, including, without limitation, copyright, trademark rights, privacy rights, advertising rights and all other personal or property rights. You further agree that the Comments you post on this Website will not contain elements of a slanderous, defamatory, rude or obscene nature and that they will not be against the law. You are and will remain solely responsible for the content and form of the Comments that you send or post on the Website.

    13. THIRD PARTY CONTENT, LINKS TO THIRD PARTY WEBSITES

    Responsibility for all content, products or services posted, transmitted or linked by third parties from the Website belongs solely to the third parties who originate this content. RIOBEC does not control, approve, sponsor or endorse the content, products or services of third parties appearing on the Site or linked to the Site, and we make no commitment and disclaim all responsibility for concerns the accuracy, completeness, updating, reliability or availability of any content, product or service from third parties. Links to third party content are provided only for your convenience. If you decide to access third party content, you agree that you do so at your own risk and that RIOBEC is not responsible for any loss or damage that you may suffer as a result of the content, products or third party services.

    This Website may also contain links to third party services and resources. You acknowledge that (a) RIOBEC is not responsible for the content of any website accessed by a link or any link appearing on a website accessed by a link, or for any change or update of that website, and (b) RIOBEC is not responsible for any other form of transmission received from a website accessed by a link. RIOBEC provides these links to you only to facilitate your navigation and the presentation of any link does not mean that RIOBEC approves the corresponding website. Any questions regarding these links should be directed to the provider of the relevant third party website.

    14. ACCESS AND USE OF THE WEBSITE, ACCEPTABLE USE POLICY

    By accessing the Website, you agree (i) to comply with all locally applicable laws regarding confidentiality, online conduct and acceptable use and content, and (ii) transfer and processing of your personal data in Canada, in accordance with our Privacy Policy.

    The Website is made available free of charge. You are responsible for taking all necessary measures to gain access to the Website and to ensure that all persons accessing the Website through your Internet connection are aware of these General Conditions and comply with them.

    We do not guarantee that the Website and its content will always be available or will never be interrupted. Access to the Website is temporarily authorized. We have the right to suspend, withdraw, discontinue or modify the whole or part of the Website without notice. RIOBEC will have no responsibility towards you if, for any reason whatsoever, the Website is not available at any time or during any period.

    Although we take reasonable steps to update the information on the Website, RIOBEC does not make any express or implied declaration, certification or warranty regarding the accuracy, completeness or updating of the Website .

    ACCEPTABLE USE POLICY

    By using the Website, you agree to comply with all the standards set out in these General Terms and Conditions regarding content and conduct. By way of example, without however constituting a limitation, you agree not to:

    • modify, copy, distribute, transmit, display, execute, reproduce, publish, grant under a license, create derivative works, use "framing" techniques, use, transfer or sell information, products, services or Content made available to you or obtained from the Website, including, but not limited to, not using screen capture technology or any other similar activity;
    • hack the Website, the server or servers on which the Website is hosted, or any server, computer or database connected to the Website, or attack the Website through a denial of service or denial attack distributed service;
    • modify another website to imply that it is associated or affiliated with the Website;
    • damage, deactivate, overload, transmit worms, viruses, Trojans, logic bombs or other elements of a destructive nature, or harm the use or enjoyment of the Website by third parties;
    • violate the laws, rules or regulations in force in your jurisdiction;
    • use a pipe, a device, a process, a software, a program, an algorithm, a methodology or a routine, automatic or manual, including, but not limited to, a "computer robot", a "web spider" or any other process or other similar functionality intended to harm (or attempt to harm), damage, disable or unreasonably overload the operation of the Website; or
    • use the Website for purposes contrary to the law, abusive, offensive, constituting harassment or reprehensible, to sell goods or services, to carry out or transmit surveys or contests, or for any other purpose prohibited by these Conditions general.
    ACCOUNT SECURITY

    As part of any part of the Website requesting the entry of a username and password, you are responsible for all use made of your account (with the username or password password) and to ensure that all use made of your account is fully in accordance with the provisions of these General Conditions. You are responsible for protecting the confidentiality of your username (s) and passwords, if applicable.

    15. COPYRIGHT COMPLAINTS POLICY, NOTICE OF INFRINGEMENT

    If you believe in good faith that certain Content on the Website constitutes a violation of your copyright, please provide the information requested below in writing. The procedure presented below is used exclusively to inform RIOBEC of counterfeiting of your copyrighted materials.
    Please provide the following information in the following order (including section numbers):

    1. Clear identification of the works protected by your copyright which, according to you, are subject to counterfeiting;
    2. Clear identification of the materials which, in your opinion, constitute a counterfeit of the works protected by your copyright, and information which will allow us to find these materials on the Website, such as a link to the materials constituting a counterfeit ;
    3. Your contact details so that we can respond to your complaint, preferably with an email address and telephone number;
    4. Include the following statement: "I believe in good faith that material allegedly infringing copyright is not authorized by the copyright owner, its agent or the law";
    5. The notice must be signed by the person authorized to act on behalf of the holder of the exclusive right to the material allegedly subject to counterfeiting.

    Notices of copyright infringement claims on the Website should be sent by email or postal mail to:

    RIOBEC
    540 St. Joseph Blvd.
    Gatineau (Quebec), J8Y 4A3
    Canada

    We recommend that you consult a lawyer before sending a notice or a response on the matter. Also, please note that you may be liable for damages (including, but not limited to, attorneys' fees and costs) if you make a false copyright infringement claim .

    RIOBEC will examine and respond to all notices sent in compliance with the above requirements and applicable law.

    RECIDIVIST OFFENDERS

    In compliance with applicable law, RIOBEC has adopted a policy consisting in revoking, in the appropriate circumstances and at its sole discretion, subscribers or account holders considered to be repeat offenders. RIOBEC may also limit or restrict access to the Website and / or close the accounts of users whom RIOBEC considers to infringe the intellectual property rights of third parties, whether it is a repeated action or not, to the RIOBEC's sole discretion.

    16. CASE OF FORCE MAJEURE

    RIOBEC will not be liable in the event of damage resulting from a delay or a failure to deliver due to a case of force majeure, which includes any unforeseeable, irresistible event beyond the control of RIOBEC, in particular due to a natural disaster, an act for which you are responsible, an embargo or other government action, regulation or request, fire, electrical failure, slowdown or other difficulties at work, war, riot, terrorist act, delay in transport, failure of transport companies, inability to obtain labor, materials or the necessary production facilities, or, without limiting the preceding situations, any other delay beyond the reasonable control of RIOBEC. If such a delay occurs, the approximate date indicated for delivery will be extended for a period equal to the period of time lost due to the delay. Your only remedy for all other delays and in the event of RIOBEC's inability to make a delivery, for any reason whatsoever, will be the cancellation of your order for the products subject to the sending of a written notice to RIOBEC to this effect and the reimbursement of the purchase price and all delivery costs (if we have already taken them from your card).

    17. ABSENCE OF WARRANTY, DISCLAIMER

    RIOBEC DOES NOT DECLARE AND WARRANT THAT THE ACCESS TO THE WEBSITE WILL NOT BE INTERRUPTED OR ERROR FREE, THAT ANY DEFECTS SHOWN ON THE WEBSITE WILL BE CORRECTED, OR THAT THE WEBSITE AND THE OR THE SERVERS ALLOWING THE PROVISION OF THE WEBSITE DO NOT INCLUDE BUGS, VIRUSES, TROJAN HORSES OR OTHER SIMILAR ITEMS. ELSEWHERE, ALWAYS SUBJECT TO THE PROVISIONS OF SECTION 18 (b) BELOW, RIOBEC MAKES NO WARRANTIES OR DECLARATIONS REGARDING THE ACCURACY, SUITABILITY OR SUITABILITY, RELIABILITY OR COMPLETENESS OF THE WEBSITE, OF THE CONTENT , THIRD PARTY CONTENT, COMMENTS, INFORMATION OR ANY OTHER MATERIALS OR MATERIALS APPEARING ON THE WEB SITE OR LINKED TO OR FROM THE WEBSITE. ELSEWHERE, EXCEPT AS PROVIDED IN SECTION 9 AND SUBJECT TO THE PROVISIONS OF SECTION 18 (b), ALL PRODUCTS ARE PROVIDED "AS IS" AND RIOBEC DISCLAIMS ALL DECLARATIONS AND WARRANTIES RELATING TO PRODUCTS.

    NO PERSON (INCLUDING AN AGENT, DISTRIBUTOR OR REPRESENTATIVE OF RIOBEC) IS AUTHORIZED TO MAKE A DECLARATION OR WARRANTY REGARDING THE PRODUCTS, EXCEPT FOR ADDRESSING SECTIONS 9, 17 AND 18 OF THESE GENERAL CONDITIONS, AND YOU ACKNOWLEDGE. AND AGREE THAT YOU HAVE NOT RELIED ON OTHER WARRANTIES OR DECLARATIONS, PROVIDED THAT ANY ELEMENT OF THESE GENERAL CONDITIONS CANNOT LIMIT RIOBEC'S LIABILITY FOR FALSE FRAUDULENT STATEMENTS.

    18. LIMITATION OF LIABILITY

    SUBJECT TO THE PROVISIONS OF SECTION 18 (b) BELOW AND TO THE EXTENT PERMITTED BY LAW, RIOBEC DISCLAIMS ALL LIABILITY FOR (A) ERRORS OR INACCURACIES IN THE CONTENT, INFORMATION OR MATERIALS CONTAINED ON OR MADE AVAILABLE THROUGH THE WEBSITE, (B) ANY PERSONAL INJURY OR MATERIAL DAMAGE ARISING FROM YOUR ACCESS OR USE OF THE WEBSITE OR ANY THIRD PARTY WEBSITE, (C ) OF ANY UNAUTHORIZED ACCESS OR USE OF THE SERVERS HOSTING THE WEBSITE OR ANY THIRD PARTY WEBSITE, AND / OR THE PERSONAL DATA RECORDED ON IT, (D) INTERRUPTION OR TERMINATION OF TRANSMISSION TO OR FROM THE WEBSITE OR THIRD PARTY WEBSITES, (E) BUGS, TROJAN HORSES OR OTHER SIMILAR MATERIALS, WHICH MAY BE TRANSMITTED ON OR THROUGH THE WEBSITE OR ANY THIRD PARTY WEBSITE THE SUBJECT OF A LINK BY RIOBEC OR ANY THIRD PARTY, AND OR IN CASE OF LOSSES OR DAMAGE SUFFERED FROM ANY OF THE PREVIOUSLY MENTIONED SITUATIONS, EXCEPT THAT SUCH LOSS OR DAMAGE CAUSED A BREACH OF THESE TERMS AND CONDITIONS FROM RIOBEC AND IF SUCH LOSS OR DAMAGE WERE PREDICTABLE.

    TO THE EXTENT PERMITTED BY LAW, NO ELEMENT OF THESE GENERAL CONDITIONS SHALL EXCLUDE OR LIMIT RIOBEC'S RESPONSIBILITY IN THE EVENT OF DEATH OR PERSONAL INJURY DUE TO NEGLIGENCE OR FALSE FRAUDULENT STATEMENT, NOR YOUR RIGHTS RELATING TO THEIR RIGHTS. DEFECTIVE OR PRODUCTS NOT CONFORM TO THE PROVIDED DESCRIPTIONS, OR ANY OTHER LIABILITY THAT THE LAW DOES NOT AUTHORIZE TO LIMIT. WE ARE REQUIRED (EXCEPT AS OTHERWISE PROVIDED BY LAW) TO PROVIDE PRODUCTS COMPLIANT WITH ORDERS MADE.

    19. COMPENSATION

    You agree to indemnify and exempt RIOBEC, its executives, directors, employees, agents, licensors, suppliers, service providers, manufacturers and distributors from all liability for claims, action, demand, charge, complaint, damage, loss, prosecution, cost and expense (including, but not limited to, attorneys' fees) arising out of or related to: ( a) your use of the Website; (b) any Content posted, posted, or otherwise provided by you on the Website, to RIOBEC, and / or its agents, third party licensors or licensees; (c) your breach of the provisions of these Terms or any statement you provide in connection with these Terms; and / or (d) your use of the Website or your purchase of any products or services from the Website. RIOBEC reserves the right to assume exclusive control and defense of any claim which is the subject of this indemnification clause on your part, in which case you will fully cooperate with RIOBEC for the implementation of any available defense.

    20. TITLE OF OWNERSHIP OF PRODUCTS

    The title to the products ordered through this Website will be transferred to you when RIOBEC receives your full payment for these products.

    21. APPLICABLE LAW AND JURISDICTION

    These Terms of Use and the transactions governed by these Terms of Use will be exclusively governed and interpreted in accordance with the law of the Province of Quebec in Canada.

    Any litigation related to or resulting from these Terms of Use and / or transactions governed by these Terms of Use (including non-contractual disputes) will be subject to the exclusive jurisdiction of the courts of Quebec.

    22. CONTACT INFORMATION

    If you have any questions regarding these Terms of Use, please direct them to the question section link or contact us at the following address:

    Riobec
    540 St. Joseph Blvd.
    Gatineau (Quebec), J8Y 4A3
    Canada
    Email: d.renaud@riobec.ca
    Customer service phone: (819) 770-5503

    23. GIFT CARDS

    RIOBEC Electronic Gift Cards purchased through this website (“Gift Card (s)”) can only be used to purchase eligible items on the riobec.ca site. Gift Cards cannot be used to make purchases in stores or on other RIOBEC websites. Gift Cards should be treated as cash. We are not responsible for the loss or theft of a Gift Card, or for the use of a Gift Card without the consent of the person to whom the card was issued. Gift Cards cannot be recharged or reimbursed in cash. Purchases made with a Gift Card will be deducted from the balance of the Gift Card and any unused balance may be used for future purchases. Where the amount of the purchase exceeds the balance of the Gift Card, the excess amount must be settled with another acceptable means of payment. Gift Cards are not refundable, cancellable or exchangeable after purchase, except when required by law. Gift Cards do not expire.

    Not all products on the website can be purchased using a Gift Card and all discounts and sales promotions will not apply to purchases made with a Gift Card. Please refer to any restrictions noted on the Gift Card or website.

    When you purchase a Gift Card, you grant us the right to send the Gift Card to the beneficiary's email address as soon as you place your order. At this point, we will have completed the delivery of this service and you acknowledge and agree that you cannot cancel your order.

     

    24. Promotional code 

    Some promotional codes may not be applicable on items already on sale or on certain items subject to non-standard shipping costs. We reserve the right to apply or not apply a promotional code on any article (For example, on clearance or promotion articles). No promo code applicable on 3M respiratory protection products.

    Some promotional codes CANNOT be combined (For example, you cannot combine two 15% promotional codes to get 30% off). 

    Personalized offers (mainly sent by email) may not be eligible for promotional codes.

     

    25. Promotions

    Promotions displayed online may not be applicable in our branches. 

    STORE CREDIT

    Store Credit issued when products purchased through the Website are redeemed for Store Credit in accordance with these Terms and Conditions ("Store Credit") can only be used to purchase eligible items on the riobec website. it. Store Credit cannot be used to make purchases at other stores or on other RIOBEC websites. Store Credit cannot be used to purchase Gift Cards. Any Store Credit available to you will automatically apply to your next purchase. We are not responsible if the Store Credit is used without your authorization. Please note that Store Credit is non-transferable. Purchases made with Store Credit will be deducted from your Store Credit balance, and any remaining balance will be available for future purchases. Where the amount of the purchase exceeds the balance of the Credit in store, the amount in excess must be settled with another acceptable means of payment. Store Credit does not expire.

    26. GENERAL LEGAL PROVISIONS

    These General Conditions are in force unless and until you or RIOBEC terminate them. You may terminate these Terms at any time, to the extent that they apply to you, by ceasing to use the Website. RIOBEC has the right to terminate these General Conditions at any time, immediately and without notice, and therefore to deny you access to the Website, for any reason whatsoever, in its sole discretion, provided however that all provisions of these General Conditions relating to the products you have already ordered and to intellectual property, compensation, non-liability, limitation of liability and choice of applicable law will remain in force after the termination of these General Conditions.

    Unless otherwise indicated, the Website and Content are presented solely for the purpose of promoting RIOBEC products available in Canada and the United States.

    In the event that any part of these General Conditions is considered to be invalid or not applicable, the invalid or non-applicable part will be modified in harmony with the applicable law and replaced by a provision which will reflect the original provision to the fullest extent possible, and the rest of these Terms and Conditions will remain in effect. It will be possible to accept a printed version of these General Conditions and of any notices sent to you in electronic or other form within the framework of a legal or administrative procedure based on or linked to these General Conditions, to the same extent and subject to the same conditions applicable to other documents and business registers initially generated and stored on a printed medium. Any abstention from RIOBEC with regard to insisting on or having you strictly apply a provision of these General Conditions will not be considered as a waiver of any provision or right whatsoever.

    We may provide you with notices relating to the Website and / or these Terms and Conditions by sending you an email to your last known email address, and any notice will be deemed to be given and received on the date of transmission.

    RIOBEC's execution of these General Conditions is governed by the laws and legal procedures in force, and nothing in these General Conditions will exempt RIOBEC from its right to comply with requests or obligations imposed by the authorities for the maintenance of order.

    © Riobec. All rights reserved.

    Please note that we will not file a copy of the contract between us and you. You should save or print a copy of these Terms and Conditions in your own files.

    Thank you for your registration !