If you are not satisfied with the products ordered after receiving them, for any reason (Ex: if the color or the size does not suit you), and if you wish to return the products and obtain a refund or a replacement, you have a period of 30 days from the date of delivery of your products. All returned items must be unused, in their original packaging and in resalable condition. You can submit your return request using our ''Return / Exchange Request'' portal. Once your request has been approved, a prepaid Purolator packing slip will be emailed to you. All you have to do is print it out and affix it to your box. You can then drop off the package at the Purolator dealer closest to you.
We will bear the cost of returns for the following situations:
If there is any error in your order.
If you received a defective item.
If you wish to proceed to an exchange of size on an order of boots or shoes (For the first exchange only).
You will be charged a return fee of $ 15.00 per package for the following situations:
You want to return a non-defective item and get a refund. In such a case, we will deduct these charges from your refund.
You wish to exchange sizes on any item other than boots or shoes.
You wish to proceed with a second size exchange on an order for boots or shoes (The cost of returning the first size exchange is at our expense). In such a case, you will need to pay these charges before we ship your replacement.
**Please note that our 1st free exchange offer may NOT BE APPLICABLE for shipments from certain remote areas**
We will refund the full amount you paid for the returned products, less the shipping costs of the original order, less the shipping costs of the prepaid packing slip that will be sent to you based on the reason for your return.
We may apply a deduction from the refunded amount in the event of loss in value of the products if you handle them unnecessarily, beyond what is necessary to determine their nature and characteristics. We reserve the right to refuse a return if we determine that the item does not meet our criteria for re-sellable merchandise.
If you return an item to us that is not in NEW condition and does not meet our policies, you will be responsible for paying the freight charges to get your item back. You have the choice of receiving your refund by the original payment method or as a replacement.
All returns must be sent to the indicated distribution center, which is the site from which your products were sent to you.
Please note that, in order for us to be able to process your return, we must receive the items within the prescribed 60 day period. You must therefore take into account the time necessary for the transporter to send your articles to our distribution center.
For more information on returns, please contact us at firstname.lastname@example.org.
Your Legal Rights: Please note that our Return Policy is in addition to your legal right to cancel your entire order under the laws applicable in your jurisdiction. You must return all items of the canceled order to us within the prescribed period from the date on which you informed us of your wish to cancel your order. We will refund the total amount you paid for your order within the prescribed time from the date we receive the returned products. We may apply a deduction to the amount reimbursed in the event of loss of value of the products if you handle them unnecessarily, beyond what is necessary to determine their nature and characteristics.
For further information on this right and on the model cancellation form, please contact us.
WARRANTY FOR DEFECTIVE PRODUCTS If the product(s) you have purchased are damaged or have other defects in material or workmanship, please contact us by phone or email. Please note that this warranty does not apply to normal wear and tear, intentional damage, abnormal storage, alterations, repairs, misuse, or any improper or unreasonable use. For defective products, we have the choice of offering you a refund, repairing the defective products or sending you replacement products free of charge.
If you believe in good faith that the RIOBEC shoes you have purchased are defective in materials and workmanship within 6 months from the date of purchase, please email Customer Service at RIOBEC at email@example.com indicating the following information: (a) order number (in the subject line), (b) concise description of the problem, (c) photographs of the product, (d) address of delivery for repaired or replacement products, and (e) proof of purchase (required). Most of our boots and shoes are guaranteed against manufacturing defects for a period of 6 MONTHS.
If you purchased the products directly from a retailer, please contact them for more specific information on the guarantees they can offer you.
Please note that our warranty for defective products is not a substitute for the rights you have under the laws applicable in your jurisdiction, or the rights you have under these laws.